This process only has to be followed for older content that you want to have captions. Users can request their older content be captioned by following this guide on how to order captions. What about media that was uploaded before January 3rd, 2022? If you have students requiring captions as part of an accommodation, Professional Captions should be requested. Note: These captions do not meet all accessibility standards. It is important to proofread auto-generated captions and edit for accuracy. Auto-generated captions are considered drafts as they are up to 80-90% accurate but may contain spelling or grammatical errors. This is done using automatic speech recognition which scans the audio track for spoken English. When videos are uploaded to Kaltura(My Media), captions are auto-generated. All videos uploaded into Kaltura will automatically request auto-generated (machine) captions and those captions will appear and be editable by the user. With this new feature, users no longer have to order captions. That video would then be processed for captioning and the auto-generated (machine) captions would appear on the video and be editable. Prior to January 3, 2022, users would have to request Auto-generated captions by selecting the media in My Media and requesting “Machine captions”. You need to contact your Zoom admin.All videos uploaded into Kaltura (My Media/Media Gallery) after January 3rd, 2022, are automatically captioned with auto-generated captions. Note: If the option is grayed out, it has been locked at either the group or account level. If a verification dialog appears, click Enable or Disable to verify the change.In the navigation menu, click Settings.To enable automated captioning for meetings or webinars you host: (Optional) If you want to prevent users in the group from changing this setting, click the lock icon, and then click Lock to confirm the setting.Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level. If a verification dialog appears, click Enable or Disable to verify the change.Under In Meeting (Advanced), click the Automated captions toggle to enable or disable it.Click the applicable group name from the list.In the navigation menu, click User Management then Groups.Sign in to the Zoom web portal as an admin with the privilege to edit groups.To enable automated captioning for a group of users: (Optional) Click the Allow only the following users to enable captions for the meeting checkbox, then choose to give caption enablement to the Host or Host and Co-host.(Optional) Click the pencil icon to select which languages you want to be available for captioning.(Optional) If you want to prevent users in the account from changing this setting, click the lock icon, and then click Lock to confirm the setting.If a verification dialog appears, click Enable or Disable to verify the change.Under In Meeting (Advanced), click the Automated captions toggle to enable or disable it.In the navigation menu, click Account Management then Account Settings.Sign in to the Zoom web portal as an admin with the privilege to edit account settings.To enable automated captioning for all users in the account: How to enable automated captions for meetings and webinars Account Please contact your Account Executive to update your HIPAA-security agreement in order to have this enabled for your account. Some HIPAA-security enabled accounts do not have access to automated captions.Prerequisites for enabling automated captions Any of these captioning options are also viewable in Zoom Rooms. These same options are available with webinars, although manual captioning can only be provided by the host or a panelist. In a meeting, the host or another participant assigned by the host can provide manual captioning, an integrated third-party closed captioning service can provide the captioning, or Zoom’s automated captions (also known as live transcription) feature can provide automatic captioning. These options can be enabled and used by participants to easily follow the conversations or to meet accessibility requirements. Zoom has many options for creating virtual closed captioning in your Zoom meetings and webinars that provide subtitles for video conferencing.
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